We take great care to ensure that our products are of the highest quality. In the unfortunate event that you receive a broken or damaged item, we are here to assist you.
Return Policy: If your item arrives damaged or broken, please contact our customer service team at enquiries@pegasusaqua.com within 5days of receiving the product. To expedite the process, include your order number and clear photos of the damaged item. We will provide you with instructions on how to return the item.
Refund Policy: Upon receiving the returned broken item, we will inspect it to verify the damage. Once confirmed, we will initiate a full refund to your original payment method. Refunds will be processed within 7 business days.
Return Shipping: Return shipping costs for broken or damaged items will be covered by us. We may provide a prepaid shipping label or arrange for the item to be picked up at no cost to you.
We appreciate your understanding and cooperation in handling these situations promptly. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team